Reference

Your Data, Handled With Care at lgodewa slot

At lgodewa slot, your personal data — from account registration details to transaction records via DANA, OVO, GoPay and QRIS — is collected only for the purpose of…

Data collected only as neededDANA, OVO, GoPay & QRIS transaction records protectedYou can request data access anytimeRetention periods clearly definedNo data sold to third parties
lgodewa slot Your Data, Handled With Care at lgodewa slot
HUBUNGI TIM KAMI

How to Reach Us About Your Privacy Rights

If you have questions about how we handle your data, want to request a copy of what we hold, or need to correct information on your account, our support team is available around the clock. You can reach us through live chat, email or the in-app message centre — whichever works best for you. For players in Bandung or anywhere across Indonesia, response times via live chat are typically under five minutes during peak hours.

Team online

Live Chat

Available 24 hours a day, seven days a week. Start a chat directly from your account dashboard to ask about data access, corrections or deletion requests — we aim to respond within five minutes.

Email Support

Send your privacy request to our dedicated data team by email. We acknowledge receipt within 24 hours and aim to resolve data access or correction requests within seven business days.

In-App Message Centre

Log into your account on mobile or desktop and open the Message Centre under Account Settings. Attach any supporting documents directly so our team can verify your identity and process your request faster.

STANDAR PERLINDUNGAN DATA

Six Ways We Protect Your Privacy at lgodewa slot

Our data practices are built around six concrete commitments — from the moment you register to the point where a withdrawal clears back to your OVO or DANA…

Encrypted Data Storage

Every piece of personal data — including your QRIS payment identifiers and account credentials — is encrypted using AES-256 at…

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used.

Payment Data Handling

Transaction data from DANA, OVO, GoPay and QRIS is passed through secure tokenised channels.

Account Security Alerts

If a login attempt comes from an unfamiliar device or location, we send an immediate alert to your registered email.

Data Retention Periods

Account data is retained for as long as your account is active and for a defined period afterward, as required…

Your Right to Request Changes

You can ask us to access, correct or delete your personal data at any time.

Privacy Policy Questions We Hear Most Often

These are the questions we receive most often from account holders about how their data is managed. If your question is not answered here, open a live chat and our team will walk you through the specifics of your account.

We collect your name, email address, date of birth, country and preferred payment method — such as DANA or OVO. We also log device identifiers and session times to keep your account protected from unauthorised access.

No. Payment data passing through QRIS or GoPay is handled via tokenised channels between us and your payment provider only. We do not sell, trade or share that data with advertisers or unrelated commercial organisations.

We retain account records for a defined period following closure, as required by applicable obligations and where local law permits. After that period, personal data is either deleted or fully anonymised so it cannot be linked back to you.

Open a live chat or send an email to our data team. After we verify your identity, we send a summary of the data categories we hold within seven business days. There is no fee for a standard data access request.

Yes. Submit a deletion request through live chat or the in-app Message Centre. We assess the request, remove data that we are not legally required to retain, and confirm completion to your registered email address.

We use essential session cookies to keep you logged in and analytics cookies to measure how sections of the lobby are used. You can turn non-essential cookies off via your browser settings or the cookie preference panel on the site.

Contact our support team immediately via live chat, which operates 24 hours a day. For formal complaints, email our data team and we will acknowledge your concern within 24 hours and respond in full within seven business days.